Privacy policy

Thank you for visiting our website sternen-nesslau.ch and for your interest in our company.

The protection of your personal data, such as date of birth, name, telephone number, address, etc., is important to us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect from you when you visit the site. Our data protection practice is in accordance with the legal regulations of the Swiss Federal Data Protection Act (FADP). The following data protection declaration serves to fulfil the information obligations arising from the FADP. These can be found, for example, in Art. 8 ff. FADP.

Owner

The data controller within the meaning of Art. 3 let. i FADP is a private person or the federal body that decides on the purpose and content of the data collection.

With regard to our website, the owner:

Hotel-Restaurant Sternen
Hauptstrasse 28
Rudolf Hofstetter
9650 Nesslau
Switzerland
E-mail: sternen-nesslau@bluewin.ch
Tel: +41719941913

Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects data and information from the device (e.g. computer, mobile phone, tablet, etc.) used to access it.

What personal data is collected and to what extent is it processed?

(1) Information about the browser type and version used;
(2) The operating system of the retrieval device;
(3) Host name of the accessing computer;
(4) The IP address of the retrieval device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) accessed on our website;
(7) Websites from which the user's system accessed our website (referrer tracking);
(8) Message whether the retrieval was successful;
(9) Amount of data transmitted

This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user, so that individual site visitors cannot be identified.

Legal basis for the processing of personal data

Personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC).

Purpose of data processing

The temporary (automated) storage of data is necessary for the course of a website visit in order to enable delivery of the website. The storage and processing of personal data is also carried out to maintain the compatibility of our website for as many visitors as possible and to combat abuse and eliminate malfunctions. For this purpose, it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. In addition, we use the data to optimise the website and to generally ensure the security of our information technology systems.

Duration of storage

The deletion of the aforementioned technical data takes place as soon as they are no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website.

Possibility of objection and deletion

You can object to the processing at any time and request deletion of the data. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

Special functions of the website

Our site offers you various functions, during the use of which personal data is collected, processed and stored by us. We explain below what happens to this data:

Booking request form

• Scope of the processing of personal data

  We will process the data you enter in our booking request form (date, number of persons, etc.) to fulfil the following purpose.

• Legal basis for the processing of personal data

  Personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC).

• Purpose of data processing

  A pre-contractual exchange of information is necessary in order to check your booking so that we can prepare for the possible conclusion of a contract at a later date.

• Duration of storage

  The data is deleted as soon as it is no longer required for processing the booking and there are no longer any legal retention obligations.

• Necessity of providing personal data

  The information in the booking request form is required in order to process your booking properly. If you do not fill in the required fields or do not fill them in completely, we will not be able to process your booking request.

Contact form(s)

• What personal data is collected and to what extent is it processed?

  The data you have entered in our contact forms, which you have entered in the input mask of the contact form.

• Legal basis for the processing of personal data

  Personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC).

• Purpose of data processing

  We will only use the data collected via our contact form or contact forms for processing the specific contact request received through the contact form. Please note that in order to fulfil your contact request, we may also send you e-mails to the address you have provided. The purpose of this is so that you can receive confirmation from us that your enquiry has been correctly forwarded to us. However, the sending of this confirmation e-mail is not obligatory for us and is only for your information.

• Duration of storage

  After processing your request, the collected data will be deleted immediately, unless there are legal retention periods.

• Possibility of objection and deletion

  You can object to the processing at any time and request deletion of the data. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

• Necessity of providing personal data

  The use of the contact forms is on a voluntary basis. You are not obliged to contact us via the contact form, but can also use the other contact options provided on our website. If you wish to use our contact form, you must fill in the fields marked as mandatory. If you do not fill in the required information on the contact form, you will either not be able to send the enquiry or we will not be able to process your enquiry due to a lack of information.

Appointment booking form

• Scope of the processing of personal data

  The data you enter on our appointment booking form.

• Legal basis for the processing of personal data

  Personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC).

• Purpose of data processing

  We will only use the data recorded via our appointment booking form to process appointment requests received through the appointment booking form.

• Duration of storage

  Your appointment booking will be deleted by us immediately after the expiry of 12 months after the appointment was scheduled, insofar as no statutory retention obligations exist. We reserve the right to delete your data without giving reasons and without prior or subsequent information.

• Possibility of objection and deletion

  You can object to the processing at any time and request deletion of the data. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

• Necessity of providing personal data

  The use of our appointment booking form is necessary if you wish to book an appointment with us online. You must provide certain mandatory information for online booking. If you do not fill in the mandatory information completely, your appointment booking cannot be accepted or processed.

Disclosure of information to third parties

Personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC).

The disclosure of information to third parties depends on the scope of the activities or offers of our website or our business model described below.

As a matter of principle, we only keep your information for as long as necessary and treat it confidentially. Exceptions to this are the transfer of personal data to debt collection service providers, to public bodies and authorities and to private individuals, who have a right to it due to legal regulations, court decisions or official orders as well as the transfer to authorities for the purpose of initiating legal proceedings or for law enforcement purposes if our legally protected rights are attacked.

Statistical analysis of visits to this website - Webtracker

We collect, process and store the following data when this website or individual files on the website are accessed: IP address, website from which the file was accessed, name of the file, date and time of access, amount of data transferred and report on the success of the access (so-called web log). We use this access data exclusively in non-personalised form for the continuous improvement of our website and for statistical purposes.

Any personal data is processed in accordance with the principle of legality (Art. 4 FADP) and the principle of good faith (Art. 2 CC). We also use the following web trackers to evaluate visits to this website:

• Google

  We use on our site the service Google of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com , website: http://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find Switzerland's list of states at the following link: https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html.

  The legal basis for the transmission of personal data is your consent pursuant to Art. 4 para. 5 FADP or Art. 13 para. 2 FADP, which you have given on our website.

  We use Google in order to be able to load further services from Google on the website. The service is used to provide further Google services, such as the data processing required for the provision of streams and fonts and relevant Google search content. It is technically required in order to be able to exchange the site visitor's information already available to Google between the Google services and to be able to provide the site visitor with individual content adapted to his or her Google account.

  For the processing itself, the service or we collect the following data: Background data stored in the Google user account or at other Google services about the page visitor, background data for the provision of Google services such as streaming data or advertising data, data about the page user's use of Google search, details of the terminal device used, the IP address and the user's browser and other data from Google services for the provision of Google services related to our website.

  If the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transfers the required data. As part of the order processing, personal data may also be transmitted to the servers of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. the processing then also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer of data, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be transferred to the Google services Google Apis, Doubleclick, Google Cloud, and Google Ads and Google Fonts in accordance with the Google privacy policy.

  You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

  The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

• Gstatic

  We use on our site the service Gstatic of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com , website: http://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find Switzerland's list of states at the following link: https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html.

  The legal basis for the transmission of personal data is your consent pursuant to Art. 4 para. 5 FADP or Art. 13 para. 2 FADP, which you have given on our website.

  Gstatic is a background service used by Google to retrieve static content in order to reduce bandwidth usage and preload required catalogue files. In particular, the service loads background data for Google Fonts and Google Maps.

  As part of the order processing, personal data may also be transmitted to the servers of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States.

  You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

  The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

Integration of external web services and processing of data outside the EU

On our website, we use active content from external providers, so-called web services. By calling up our website, these external providers may receive personal information about your visit to our website. This may involve processing of data outside of Switzerland. You can prevent this by installing an appropriate browser plug-in or deactivating the execution of scripts in your browser. This may result in functional restrictions on Internet pages that you visit.

We use the following external web services:

• Amazon CloudFront (CDN)

  We use on our site the service Amazon CloudFront (CDN) of the company Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg, e-mail: privacyshield@amazon.com , website: https://aws.amazon.com/de/cloudfront/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find Switzerland's list of states at the following link: https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html.

  The legal basis for the transmission of personal data is our legitimate interest in processing which lies in achieving the purpose described below.

  Amazon CloudFront CDN is a content delivery network that mirrors our content across multiple servers to ensure optimal accessibility worldwide.

  You can find out what rights you have with regard to processing at the end of this privacy statement.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://aws.amazon.com/de/privacy/?nc1=f_pr.

• Font Awesome

  We use on our site the service Font Awesome of the company Fonticons Inc., 6 Porter Road, Apartment 3R, MA 02140 Cambridge, United States, e-mail: hello@fontawesome.com , website: https://fontawesome.com/. Your personal data will be transferred to so-called unsafe third countries. In doing so, we have obligated the partners involved with suitable bases to comply with data protection laws applicable in Switzerland (usually EU standard contractual clauses) in accordance with Art. 6 para. 2 let. a FADP. You have given your consent to this or there is a direct connection between the state and the conclusion of the contract.

  The legal basis for the transmission of personal data is your consent pursuant to Art. 4 para. 5 FADP or Art. 13 para. 2 FADP, which you have given on our website.

  Through the Font Awesome service, fonts are reloaded on our site in order to show you the page in a visually better version.

  You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://fontawesome.com/privacy.

• Google Fonts

  We use on our site the service Google Fonts of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com , website: http://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find Switzerland's list of states at the following link: https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html.

  The legal basis for the transmission of personal data is your consent pursuant to Art. 4 para. 5 FADP or Art. 13 para. 2 FADP, which you have given on our website.

  We use the Google Fonts service to be able to integrate attractive fonts on our website in order to be able to show you our website in a visually better version. The service may also be used on our website if other Google services are reloaded on our website that require Google Fonts fonts to run. This is the case, for example, if our website uses Google services that require Google Fonts to run.

  For the processing itself, the service or we collect the following data: Data on fonts, IP address of the page visitor, statistics on the use of fonts and other data from Google services related to our website.

  If the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transfers the required data. As part of the order processing, personal data may also be transmitted to the servers of the company Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. the processing then also takes place in a third country for which there is no Commission adequacy decision. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer of data, as it cannot be ruled out that in the third country, e.g. authorities can access the collected data. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be transferred to the Google services Google Apis, Google Cloud and Google Ads in accordance with the Google privacy policy.

  You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

  The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

• Google reCaptcha

  We use on our site the service Google reCaptcha of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com , website: http://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find Switzerland's list of states at the following link: https://www.edoeb.admin.ch/edoeb/en/home/data-protection/handel-und-wirtschaft/transborder-data-flows.html.

  The legal basis for the transmission of personal data is your consent pursuant to Art. 4 para. 5 FADP or Art. 13 para. 2 FADP, which you have given on our website.

  On the basis of specific characteristics and an analysis of the page behaviour, the service recognises whether the input made is an automated input by means of a programme (so-called bot) or a human. The service has three different levels. Either the service automatically recognises that the input is not automated by a bot or it lets the user select a captcha checkbox. A third option is the display of small image or voice tasks / text tasks that have to be solved by the site visitor. Google reCaptcha is a capcha service that is used on our website for security reasons to prevent bots (robot programs) from interacting with our website. Google reCaptcha verifies on our behalf that only humans and not bots can use our website. This enables us to protect the special functions of our website (e.g. contact forms or other input options such as the login area) from improper page access.

  For the processing itself, the service or we collect the following data: User behaviour (e.g. mouse gestures or input behaviour), IP address, browser data, computer information.

  If you wish to use the Google reCaptcha-protected input options on our website, you must allow the use of Google reCaptcha and, if necessary, solve the corresponding captchas. If you do not fill in the captcha or do not allow the use of Google reCaptcha, you will not be able to use the form protected by the captcha. Alternatively, you can always use our other contact options (e.g. post or email).

  You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

  The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

• Legally ok Rechtstextsnippet und Module

  We use on our site the service Legally ok Rechtstextsnippet und Module of the company Legally ok GmbH, Schochenmühlestrasse 6, 6340 Baar, Switzerland, e-mail: hello@legally-ok.com , website: https://www.legally-ok.com/. Processing is carried out exclusively in Switzerland in accordance with the data protection legislation applicable there.

  The legal basis for the transmission and processing is Art. 13 para. 1 FADP. The use of the service helps us to comply with our legal obligations.

  With the help of the service, the contents of our legal texts are reloaded on our website. The respective current legal texts are reloaded via the integration on our page. This integration may also be used to reload further technical modules with regard to the legal texts or legally required elements.

  You can find out what rights you have with regard to processing at the end of this privacy statement.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://www.legally-ok.com/datenschutz/.

• Mapbox

  We use on our site the service Mapbox of the company Mapbox, Inc., 740 15th Street NW, 5th Floor, 20005 Washington D.C., United States, e-mail: copyright@mapbox.com , website: https://www.mapbox.com/. Your personal data will be transferred to so-called unsafe third countries. In doing so, we have obligated the partners involved with suitable bases to comply with data protection laws applicable in Switzerland (usually EU standard contractual clauses) in accordance with Art. 6 para. 2 let. a FADP. You have given your consent to this or there is a direct connection between the state and the conclusion of the contract.

  The legal basis for the transmission of personal data is our legitimate interest in processing which lies in achieving the purpose described below.

  A map service is integrated on our website via Mapbox, which enables navigation and the display of our business locations.

  You can find out what rights you have with regard to processing at the end of this privacy statement.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://www.mapbox.com/legal/privacy/.

• Multiscreensite - Duda

  We use on our site the service Multiscreensite - Duda of the company Duda Inc, 577 College Avenue, 94306 Palo Alto, United States, e-mail: privacy@duda.co , website: http://www.duda.co/. Your personal data will be transferred to so-called unsafe third countries. In doing so, we have obligated the partners involved with suitable bases to comply with data protection laws applicable in Switzerland (usually EU standard contractual clauses) in accordance with Art. 6 para. 2 let. a FADP. You have given your consent to this or there is a direct connection between the state and the conclusion of the contract.

  The legal basis for the transmission of personal data is our legitimate interest in processing which lies in achieving the purpose described below.

  The service is the technical system behind our website for operating our website. We need the integration so that we can display our website to you.

  The hoster of our website has concluded an order processing contract with Duda Inc. and transmits the data on the basis of standard contractual clauses.

  You can find out what rights you have with regard to processing at the end of this privacy statement.

  For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://www.duda.co/legal/privacy.

Data security and data protection, communication by e-mail

Your personal data is protected by technical and organisational measures during collection, storage and processing so that it is not accessible to third parties. In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so we recommend encrypted communication or the postal service for information requiring a high level of confidentiality.

Duration of data storage and rights of the data subject

Duration of storage

We store personal data only to the extent and for as long as necessary to fulfil the purposes for which the personal data was collected, we have a legitimate overriding interest in retaining the data or are legally obliged to do so.

Right to information

You have the right to request confirmation as to whether we are processing personal data about you. If this is the case, you have the right to information on the data specified in 8 ff. FADP, insofar as the information cannot be refused, restricted or postponed by the owner of the data collection (cf. Art. 9 f. FADP). We will also be happy to provide you with a copy of the data.

Right of rectification

In accordance with Art. 5 para. 2 FADP, you have the right to have any incorrect personal data stored with us (such as address, name, etc.) corrected at any time. You can also request that the data stored with us be completed at any time. A corresponding adjustment will be made immediately.

Right to erasure

You have the right to have us delete the personal data we have collected about you if

• the data is either no longer required;
• the legal basis for processing has ceased to exist without replacement due to the revocation of your consent;
• there are no longer any legitimate reasons for processing the data;
• Your data is being processed unlawfully;
• a legal obligation requires this.

The right does not exist if

• the processing is necessary for the exercise of the right to freedom of expression and information;
• Your data has been collected on the basis of a legal obligation;
• processing is necessary for reasons of public interest;
• the data is necessary for the assertion, exercise or defence of legal claims.

Right of withdrawal

If you have given us express consent to process your personal data (Art. 4 para. 5 FADP and Art. 13 para. 2 let. a FADP), you may revoke this consent at any time. Please note that this does not affect the lawfulness of the processing carried out on the basis of the consent until revocation. Information for which we are legally obliged to retain data will be deleted after expiry of the deadline.

How do you exercise your rights?

You can exercise your rights at any time by contacting us using the contact details below:

Hotel-Restaurant Sternen
Hauptstrasse 28
Rudolf Hofstetter
9650 Nesslau
Switzerland
E-mail: sternen-nesslau@bluewin.ch
Tel: +41719941913

Notifications to the FDPIC and possibility to file a complaint

Pursuant to Art. 29 FADP, data subjects have a right of appeal to a competent supervisory authority for data protection. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

For further information, please consult the contact form of the FDPIC: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

If you suspect that your data is being processed illegally on our website, you can seek clarification of the issue in court in accordance with Art. 15 FADP. As a rule, a lawsuit in accordance with Art. 28 ff. CC should be sought. If you are affected by the processing of data by federal bodies, the procedure is in accordance with Art. 25 FADP. In this case, you can also contact the FDPIC (see the reference to the contact form above).